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Product and Retreat Operations Manager

 

At Adventure Yogi we specialise in offering yoga holidays and yoga retreats in the UK and abroad.  We were established in 2006 and are pioneers in the retreat/yoga holiday wellness travel industry. We specialise in combining yoga, adventure and culture and we bring the fun into yoga retreats, whilst creating healthy experiences with like-minded people for solo travellers or friends/family members. We want our guests to feel energised by yoga, relaxed by massage and invigorated by delicious plant-based/veggie foods and to feel the benefits of being in nature, in a new place, with new people making new connections along the way. We are an inclusive, open-minded company and welcome all, where everyone can learn something new from each other whilst exploring beautiful parts of the world.

We are working on our sustainability practices by becoming a climate-positive workforce with Ecologi and we are currently working with a consultant to measure our carbon and work towards reducing it as we are aware we have a big impact on the planet that we are passionate about minimising without compromising on quality retreats for people to switch off and recover from their busy lives. In 2024 and beyond we will be working to grow from 150 retreats a year to larger, grow our office team and retreat teams and work towards B-Corp, to be able to reach more people to help create healthy habits whilst having fun.

The purpose of this role is to assist the MD in all matters related to the Product and Event Operations of the business. As Product Manager you will work with the MD to book existing retreats into the calendar, decide which new destinations to target, work with the Product Executive to research new venues & suppliers, and create financial forecasts for each retreat.

You’ll have the opportunity to scout out new destinations and venues, (re-)negotiate rates with venues and suppliers, and build lasting positive relationships with destinations and suppliers. You’ll source the best deals, finalise retreat packages and create manuals for each new retreat, as well as product training videos for the Ops and retreat teams. You will come to know about each location and venue in detail and support the Ops team, educating them about each location and support them with the updating of retreat packages as things change, supporting the feedback loop for all departments.

The Retreat Operational side of the role will work closely with the Events Co-ordinator to be a point of escalation for any issues that may arise during a retreat. In addition, you will be the main point of contact with the venues with regard to the operations of the retreats and any issues that may arise at these locations. This role will manage the Health and Safety and Risk Assessments of the retreat venues as well as teach the retreat teams how to do this correctly on location if needed, create processes around the set up and management of H&S. The role of the Product/Operations Manager is the line manager of the Product Executive and shares this role with the People Operations Manager for the Bookings Co-ordinator and Events Co-ordinator and you will learn to understand the booking process using the booking platform. As operations you will also be looking at the processes set up and look to improve all aspects of the events operational side of the business and work with the people operations manager to align the processes for retreat and office teams also. The job is multi-faceted and will evolve as the business will evolve.

As a small company, the product and operations are intertwined, they complement each other to make this role easier.

We are looking for someone who is passionate about travel and is well-versed in the travel industry, as well as having a passion for yoga and wellness. The right person will understand the needs of a retreat package and the wellness traveller.  We are looking for previous product experience within the travel industry to shape this new role within the company.

We are looking for someone who is organised, a good communicator, who enjoys structure, can work with numbers and enjoys working within a small team.  Previous health and safety training, risk management and managing financials are essential. We require someone with Operational experience, this includes reporting, process analysis and change management.

Retreats are running all the time and so there will be some out of hours work as well as an on-call rota. This role will support the Events Co-ordinator in an emergency situation, with time off in-lieu if needed. It is a dynamic and varied role for someone who likes to work in a sometimes reactive space, such as the travel industry.

You will be joining a small team who is passionate about creating wonderful life-changing experiences for our guests and it is a company that is growing so there is a significant opportunity to grow with the company.

The role will be based in Hove at Platfr9m to start but as you become confident in the role you can choose to work from home or P9 some days a week.

 

Apply Now - Product and Retreat Operations Manager

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